Here are some steps you can take to avoid potential headaches.

1. Insist on getting a written estimate before the work begins


2. Keep all records including estimates, invoices, work orders, receipts, guarantees and warranties to support your argument in the event you need to file a formal complaint. Further, these records may increase the resale value of your car.


3. Get the name of the person who handles your service in order to establish a relationship for future reference.


4. Ask questions about things you don't understand even if doing it makes you feel uncomfortable. You have the right to have some level of understanding of what you are paying for.


5. Know Your Rights
   
   
   
   1. Most states have a 'Consumer Bill of Rights' that dictate certain protocol such as the following:
      
      
      
      1. A written estimate
      
      
      2. Pre-authorization of work (no work begins until you authorize it)
      
      
      3. Return of removed used parts. You are entitled to get back your used parts.
      
      
      4. A detailed invoice
      
      
      5. The right to inspect the car after repair.
      
      
      6. Guarantees specified on the invoice
      
      
      
      
   
   
   2. Laws vary from state to state. Contact your state's Department of Motor Vehicles to find out what your rights are.
   
   
   
   


6. Other not-for-profit organizations and government agencies that may be able to help include:
   
   
   
   1. Automobile Association of American (AAA) www.AAA.com
   
   
   2. Better Business Bureau: www.BBB.org
   
   
   3. Department of Consumer Affairs. Check local telephone listings or individual state websites.
   
   
   4. Department of Motor Vehicles. Check local telephone listings or individual state websites.