The business of repairing cars is expected to increase. Studies show that cars today are better made and that owners are keeping their cars longer. The average life of a car is approximately 10 years with many cars lasting more than 15 years.
Further, as the price of new cars out pace average medium household incomes, people are buying more used cars.
The combination of having more older cars and more used cars on the road leads to an increased demand for auto repair service. Service providers that take note of this trend stand to reap great benefits. By creating strong customer relations through high quality service and strong marketing, shop owners can distance themselves from their competition.
SJL gives repair shop owners (the feedback) a means for improving quality and it provides the marketing to go along.
